Job Postings

Under the direction of the Manager, Resources and Systems, the Resource Specialist works as part of the team to make sure that our collection of materials is comprehensive, accurate and easily available to attorneys and administrators firm-wide.  The Specialist is responsible for the accurate and timely creation and updating of acquisitions, catalog and vendor records.
Responsibilities:

Collection Management

Manage acquisitions, cataloging, serial controls, filing and other collection maintenance and other resource maintenance tasks for print collection in Boston and London. Ensure accuracy of all systems and data.

Catalog all new editions and new acquisitions for Boston and London within 72 hours of receipt.  Oversee that continuations, supplements, replacements are being cataloged accurately.

Process all new items with card, pocket and spine label and shelves on appropriate floor.

Review, reconcile and prepare for approval and payment invoices for designated offices.  Evaluate and suggest cost saving options.

Maintain department publisher and vendor records, including the publisher contacts in Outlook and vendor correspondence public folders in Desksite.

Assist with the general maintenance of the collection as needed by reshelving, and participating in office searches and other efforts to maintain the collection.

Assist with the defining, documenting and maintaining department procedures related to the ILS.

Understand the report capability of the ILS and create reports to improve department accuracy and productivity.

Assist with onboarding and off boarding by obtaining or reassigning necessary office copies.  Assist with other onboarding/off boarding issues as needed.

Oversee and assist the outsourced filing company, distributing the filing and providing the classification number and other identifying information.

Quarterly, check that office copy loose-leaf services are accurately maintained and labeled appropriately with attorney name.

Assist with the review, evaluation and recommendation of new and existing resources.  Recommend format for access and make suggestions for the best way to make resources available.

Maintain current knowledge of Firm e-resources, particularly electronic offerings of titles in the print collection.

Maintain current knowledge of Firm software solutions (Chrome, Elite, etc.) and is department resource for training and reporting issues.

Perform general maintenance of the collection by reshelving, visiting satellite offices weekly and participating in office searches and other efforts to maintain the collection.

Serve as back up for Resource Specialist – Serials.

Responsible for reviewing data in all Research Services systems, across all formats (print/electronic) and all offices, to ensure data is current, accurate, and consistent with formatting rules.

Continuing Education and Communication

Actively participates in department meetings.

Communicate clearly and courteously with patrons and staff.

Participate in, or lead, special projects as assigned.

Conduct business in compliance with the Firm copyright and licensing policy.

Assume additional responsibilities as requested.

Qualifications:

3+ years’ experience in a law firm or corporate environment is strongly preferred.

Knowledge of technical services functions, collection management and library technologies in a business setting including integrated library systems and other software used to manage library or acquisitions information.

Possess excellent written and verbal communication skills.

Strong organizational and administrative skills.

Excellent attention to detail and ability to execute through to completion.

Creative problem solving skills, reasoning ability, good with figures and logical thought process.

Ability to work under pressure, prioritize competing demands, and meet various deadlines.

Demonstrated ability to professionally interact and collaborate with colleagues at all levels.

Ability to work independently and as part of a team.

Outstanding sense of customer service.

Enthusiastic, proactive, and positive attitude.

Ability to handle confidential matters with discretion.

Must be self-motivated and resourceful to produce quality work.

High level of integrity and honesty.

Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical.

Flexibility to work overtime when necessary.

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Under the direction of the Director of Research Services and the Senior Research Analysts, the Research Analyst (“RA”) works as part of the team to provide quality research services to all attorneys, legal staff, administrators and others firm-wide.
The Research Analyst performs a variety of research functions to support our research services team, with most activity providing support to business development efforts, ILL and document retrieval. Specific assignments will include due diligence, business intelligence, docketing activities, article retrieval and obtaining resources. The Research Analyst focuses on developing the skills and knowledge needed to handle the most complex and challenging assignments on their own, in the future.  Like Leads and Seniors, RA’s can have their own portfolios but they should be at the appropriate level (e.g., overseeing copyright, setting up and tracking current awareness assignment, ordering documents etc.) and projects may be performed under the direction of a more senior person.

Responsibilities:

Research and Reference Services

Conduct research and analysis in legal, business, and other subjects using appropriate print or electronic resources and seeks direction from more senior staff when needed.

Respond to questions or research issues accurately, and in a timely and cost-effective manner.

Present results using department branding and templates whenever possible.

Provide backs-up support to practice, subject, industry and/or type of research specialist in areas identified by Director and Manager, Research and Reference.

Act as liaison and resource specialist to sections and practices at the firm.

Oversee article ordering and record keeping.

Manage interlibrary loan and record keeping.

Participate in reconciliation of invoices for article and document purchases. Work with resource staff on invoices.

Orientation, Training and Knowledge Sharing Services

Assist with the development of orientation and training materials.

Assist with formal orientation and training sessions.

Conduct on-demand training in the use of print or electronic resources where proficiency is evident.

Assist in developing content for the intranet and other knowledge sharing platforms.

Prepare Research Guides and Spotlight documents.

Participate in collection development, collection maintenance, supervision of filing services, shelf reading and other activities to make sure that we maintain a useful collection in each office.

Other Duties

Participate in special projects as assigned.

Participate in invoice reconciliation and processing for research related charges.

Assume additional responsibilities as requested.

Continuing Education and Communication

Maintain current knowledge of developments in research and competitive intelligence services and resources.

Maintain awareness of current and emerging technologies relevant to research services and share knowledge with the team.

Actively participate in department meetings.

Establish relationships with vendor representatives.

Take advantage of training on research products.

Qualifications:

Bachelor’s degree required.  Master of Library Science degree required and/or currently working towards this degree.

2 years’ experience providing research and reference in a law firm or corporate environment.  Law firm experience is strongly preferred.

Knowledge of research methodology as well as print and electronic resources in some areas of law relevant to the firm’s practice areas.

Proficiency with major research services.

Familiarity with library technologies, including software and products used for communication, research and knowledge sharing.

Ability to analyze, evaluate and synthesize information from a variety of sources.

Ability to prepare reports, executive summaries, and other correspondence necessary to communicate research results.

Strong organizational and problem-solving skills.

Strong oral and written communication skills, including business writing skills.

Works effectively under pressure and is able to manage multiple priorities under deadlines.

Excellent interpersonal skills, with the ability to forge relationships with management, colleagues and a diverse clientele; strong customer service orientation.

Works well independently and as part of a team.

Self-motivated, resourceful and creative.

Flexibility to work overtime when necessary.