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Research Operations Coordinator, Goodwin
GENERAL SUMMARY: Assists with the management of electronic research services, activation of new users’ subscriptions, ordering and processing of print materials for the Research Center and troubleshooting of reported access issues. Also prepares Research Services orientation materials for new and lateral hires, orders attorney desk books and maintains corresponding system records for print and electronic resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates day-to-day access to electronic research services including assistance with authentication, username and password management and technical support. Maintains accurate and current record of electronic subscriptions status, licensing information and invoice payments.
- Prepares orientation materials for new and lateral hires, including lawyers, paralegals, court procedures, marketing and other administrative staff. Ensures that all print and electronic services are active and delivered by the new hires’ start dates.
- Orders, processes and distributes office print resources and oversees all aspects of attorney desk book cycle. Maintains subscription lists and desk book copy records by adding appropriate item records to the integrated library system.
- Researches and resolves vendor issues associated with incorrect shipments and lapsed subscriptions. Claims missing and delayed shipments when needed.
ADDITIONAL DUTIES AND RESPONSIBILTIES:
- Assumes additional responsibilities as requested.
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Ability to effectively manage work to high quality standards, with a meticulous eye for detail.
- Accountable, assumes responsibility for quality and timeliness of his/her work.
- Strong customer service orientation.
- Strong organizational skills, ability to prioritize and execute tasks, multitask and meet deadlines.
- Within scope of position, works independently using sound judgment.
- Effective interpersonal, written and oral communication skills; ability to communicate effectively with all levels of the firm in a professional manner.
- Ability to work collaboratively with members of the Research Services department, administrative staff and attorneys at the firm.
- Technical aptitude with ability to quickly learn new systems and applications.
EDUCATIONAL QUALIFICATIONS/JOB EXPERIENCE REQUIREMENTS:
- Bachelor’s degree; Bachelor’s degree can be substituted for relevant experience in a special or academic library.
- 1-3 years of electronic resource management and operations experience preferred.
- Proficiency with computer systems and applications.
Please apply online:
Research Specialist- Wolf Greenfield, Boston
It is your chance to join one of the leading firms in intellectual property law for close to 90 years. Wolf Greenfield has assisted leading companies, innovative startups, major research universities and Nobel Prize winners protect their intellectual property rights. Wolf Greenfield currently has an opening for a Research Specialist.
The Research Specialist will perform research and conduct patent, company information, literature, and trademark searches, assist with technical and reference services (i.e. patent ordering, document ordering, etc.), and provide information to attorneys and clients as well as assist with a variety of administrative tasks associated with the Library.
- Prioritize and conduct U.S. and foreign patent, literature, and/or trademark searches, presenting information to attorneys using standardized report formats and templates using online research tools.
- Conduct research using a variety of online resources and database systems (e.g. Corsearch, PatBase, Westlaw, etc.), the Internet, or in house legal libraries.
- Coach attorneys with regard to search processes and approaches in order to focus the scope of a search.
- Assist with a variety of administrative tasks associated with the Library.
- BA/BS degree or equivalent experience required
- A minimum of 2 years directly related service in either a search capacity or other function where the knowledge of patent and trademark processes is developed.
- Good written and oral communication skills
- Detail oriented with good organizational skills
- Ability to multi-task in fast passed team environment
- Microsoft Word, Excel, and strong database knowledge is highly preferred
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